Today’s businesses are able to take advantage of an ever increasing range of AI powered chatbots that offer innovative ways to engage with audiences, automate routine tasks and personalise the customer experience.
Powered by natural language processing (NLP) that propels conversational AI from a futuristic concept into a practical solution, today’s AI chatbots are able to understand user queries and intent and generate appropriate responses.
But navigating all the marketing hype to identify the right AI chatbot technology to deploy can prove a time consuming and challenging proposition.
One thing is for sure, not all AI chatbots are created equal. So understanding the differences in technical sophistication between different classes of AI chatbots is essential when deciding which solutions will make most sense for your business.
Alongside providing an in-depth overview of the technologies that underpin AI chatbots, this guide takes you through some of the key factors to consider when selecting an AI chatbot for a specific use case.
